CONSULTING SERVICES
We work with clients, providing exceptional consulting services that are catered specifically to their needs. Take a look below at the services we offer and get in touch to achieve immediate results.
CUSTOMER SERVICES
With over 30 years experience in Accountancy & Business, we at Forward Business Solutions can help grow your company and achieve the results it deserves. We  can advise you on how to tweak your business to make it more acceptable and attractive to your customers and potential new ones. We also provide a link between you, our client, and your customer by following up on repeat business, after sales and customer service calls.
MEDIATION SERVICES
Mediation is used to settle disputes when two parties are unable to settle, they will often use mediation in order to reach agreement. When two parties agree to use mediation, a neutral third party will work with the two parties in dispute in order to develop a settlement agreement. Forward Business Solutions provides full mediation services
CUSTOMER COMPLAINT RESOLUTION SERVICES
At Forward Business Solutions, we deal with all customer complaints and strive to find a solution to the problems. This is done in a very professional and friendly manner and is designed to protect the reputations of the client and customer and equally important to ensure that a solution is conducted in a cost effective manner.
CUSTOMER PAYMENT SCHEDULING
Cash flow is often one of the biggest challenges for small business owners especially with loan and overdraft facilities increasingly difficult to arrange. With this in mind it is vital that invoices are collected promptly. Typically small business owners are not very good at collecting invoices and collections calls are often made haphazardly and only on a need to basis. As a result, their cash flow and their business suffer.
WORKPLACE INVESTIGATION
A workplace investigation is an independent and impartial investigation into a problem in the workplace. The purpose of the investigation is to enable an organisation or company establish the facts of the issues before taking the appropriate action We at Forward Business Solutions will carry out the investigation with integrity, fairness, impartiality and respect and will do our utmost to uncover the problem and provide a report with clear and objective findings that can be relied upon.
